Delivery Information

If your queries have not been answered after reading through the below information, please feel free to contact us for more information.

 

 

Once you have placed your order, we will dispatch your order within 1-2 days upon receipt of full payment. Please note wholesale orders and orders taken during Sale/Holiday periods may take longer to process due to the size/volume of orders and/or limited postal service due to peak/holiday periods. All prices listed on this website are in Nigerian Currency(Naira) by default..

 

 

 

Order Processing & Procedures

 

Before your order is shipped, we check the order at least twice, inspect the goods and sign off to confirm that the order is complete and correct. All orders are carefully packed with appropriate packing materials including card-board, box, tape, wrapping paper, bubble wrap etc before it is shipped.

 

Some orders may require additional verification of billing, shipping, credit card and/or a signed confirmation of order. You will be contacted via phone or notified by email if your order requires any further verification and your prompt reply will be much appreciated and assist in your order getting finalised sooner.

 

 

 

Shipping

 

We offer various shipping methods which can all be viewed upon check-out and are briefly described below. Shipping costs includes packaging and handling. We will make every effort to dispatch the goods as soon as possible but we will not be liable for any loss caused to you by late delivery. We use GIG Logistics, DHL and NIPOST (Nigerian Postal Service as our preferred shipping partners unless otherwise noted. If your order contains any 'Dangerous Goods (DG)' items, these can ONLY be delivered within Nigeria via a Road Courier to a physical address (P.O. Box addresses cannot be delivered to). Please DO NOT add DG items to your shopping cart if your delivery address is outside Nigeria.

 

Although all reasonable care is taken in packing your order, we cannot not be held responsible for your shipment if the postal service fails to deliver the package or the package is damaged, broken or items are missing as result of their handling. Also, if a tracking option is not selected, we cannot be held responsible for providing the location and hence cannot be held resposible for possible misplacement/loss of packages during the shipping process. If the package is held at Customs or other government agency, we do not accept and/or assume no liability whatsoever. If there are any issues with the delivery you will need to take it up with the postal service. In the cases of war, riots, strikes, floods, and any cause beyond the control of us, we shall have no liability for any delay. In the event of such delay, the specified delivery date shall be extended by a reasonable length of time and agreed by both.

 

Please note that our some of our shipping partners do no deliver to Post Office Boxes (PO Boxes) due to excess charges and limited storage at many of the Post Office Centres. If you only have access to a PO Box address (e.g. in regional areas), please contact us for further assistance. Please also note that should you be unavailable or absent at the time of delivery, our delivery drivers have the "Authority to Leave" your package in a secure location. If for any reason your parcel cannot be delivered directly to your delivery address or a secure location cannot be established, our drivers will return your goods to your nearest post office for collection. Goods returned to the post office may eventually be returned to us if not collected within a certain time frame. Therefore should your goods not arrive within the expected time frame, please check with your local post office for their delivery as we will not be liable for any shipment costs attained from the re-delivery of goods.

 

 

 

Within Nigeria

 

Regular Service (NO Tracking)

- dispatched within 1-2 business days after receipt of payment

- estimated time of delivery after dispatch is between 1-10 business days (depending on your location)

- NO identification number, NO signature upon delivery and NO compensation

Regular Parcel Service (Tracking INCLUDED) RECOMMENDED

- dispatched within 1-2 business days after receipt of payment

- estimated time of delivery after dispatch is between 1-10 business days (depending on your location)

- unique identification number that allows online tracking

- goods will be left in secure location at delivery address if no one is available to collect (if a secure location is unavailable, goods may be delivered to the nearest Post Office)

 

Express Service (Tracking INCLUDED)

- dispatched on same day and takes priority to regular parcel service (provided orders are place prior to 12pm during business days) or next business day (excludes public holidays and where noted)

- estimated time of delivery after dispatch is 1-5 business days (depending on your location)

- waybill number that allows online tracking

- goods will be left in secure location at delivery address if no one is available to collect (if a secure location is unavailable, goods may be delivered to the nearest Post Office)

 

Road Courier Service (Tracking INCLUDED)

- commonly used for items classed as "Dangerous Goods" or "Bulky Items"

- dispatched within 1-3 business days after receipt of payment

- estimated time of delivery after dispatch is between 1-10 business days (depending on your location)

- Waybill number that allows online or phone tracking

- goods will be left in secure location at delivery address if no one is available to collect (if a secure location is unavailable, goods may be delivered to the nearest Post Office)

 

 

 

 

 

INTERNATIONAL

 

DHL( Tracking)

- dispatched within 1-2 days after receipt of payment

- estimated time of delivery is between 4-10 business days after dispatch

- NO identification number, NO signature upon delivery and NO compensation